FREE SHIPPING & RETURNS

FREE SHIPPING ON ALL U.S. ORDERS $200+

FAQ

  • Q: Where can I buy RAYZ lights ?

    We have both ONLINE SHOP & OFFLINE SHOP

    You can check this ADD if you want to go to offline store 
    No. 123, Bibo Road, Zhangjiang Hi-Tech Park, Pudong New Area, Shanghai, China

  • Q: How long will it take to receive my order?

    While we cannot guarantee shipping timelines, we do our best to provide accurate lead time estimates when we process your order. 

    Initial estimates provided by our manufacturing partners sometimes become inaccurate. Whenever possible we provide updates as delays occur, and make every effort to stay in touch with our partners on the specifics of your order.

    Some of our manufacturing partners offer in-stock Quick Ship selections. Feel free to check with us on stock availability.

    For non-stocked and made-to-order items, lead times vary widely. 

    Quick ship is great, but the beauty of custom items, made-to-order especially for you, can be well worth the wait.

  • Q: How can I change or cancel my order?

    You may change or cancel an order within 24 hours of placing the order by emailing us at studio [email protected] , or calling +1 5678987654. We will make every effort to accommodate your request.

  • Q: Can I customize your products?

    A: Many of our products can be customized to meet specific design or functional requirements. Customization options may include finishes, sizes, and in some cases, unique features. Contact us for more information on custom orders.

  • Q: How can I get assistance with product installation?

    A: We provide detailed installation instructions with all of our products. Additionally, our customer service team is available to assist with any installation questions or concerns you may have.

  • Q: How do I stay updated on new products and promotions?

    A: Sign up for our newsletter on the homepage of our website to receive updates on new products, special offers, and company news. Alternatively, follow us on social media to stay connected.